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covid-19 Industry Update

Our industry is facing an unprecedented crisis. AFTA knows that everyone in the travel industry ecosystem is under immense pressure and facing many complex issues.

AFTA wishes to reassure members that we are here for you. We hear your concern, we understand your issues and we are working tirelessly with all levels of government on solutions to support you during this difficult time in the history of our industry. 

We are monitoring the COVID-19 situation day-by-day, hour-by-hour and hope that the information contained within this section of the website will be helpful for you. 

Useful Member Resources:

  • For JobKeeper Payment information - Click Here.
  • Rent Relief Package for Commercial Tenancies - Click Here.
  • To learn about the various stimulus packages available to states and territories - Click Here.
  • AFTA has implemented a number of measures to support AFTA/ATAS members through COVID-19. This includes providing free membership for all members. To learn more - Click Here.

  • AFTA Member Support toolkits for: 
 Temporary Business Closure   

 Permanent Business Closure   

   Watch the supporting webinar here > 

  • Fact Sheet: The facts on refunds for travel agent customers

We understand that there is much frustration and confusion in the market about travel agents charging cancellation and/or service fees. 

AFTA strongly supports you in your continued use of fees where appropriate, and where they are reasonable. There is nothing in the most recent communications by the ACCC to suggest otherwise.

AFTA has produced this Fact Sheet to help you educate your customers about the role of Agents and why it is fair that you may charge a reasonable service fee for the work you undertake to assist a customer cancel, amend, or book travel. 

What happens to your money infographic

  • Fact Sheet: COVID-19 Federal Government Cash Flow Assistance Fact Sheet for Travel Businesses

On Thursday 12th March 2020, the Federal Government released its $17.6 billion Coronavirus (COVID-19) support package, aimed at providing assistance to businesses to manage cash flow challenges resulting from the economic impacts of COVID-19, and help businesses retain their employees. The measures are designed to support employing small and medium enterprises and to improve business confidence.

Small and medium enterprises who employ workers and apprentices or trainees, may be eligible.

AFTA has produced a helpful Fact Sheet to assist members understand who is eligible and what support they could receive.


  • Fact Sheet: Business Health Check Fact Sheet

Periodic business health checks are an easy and effective way to ensure the long-term viability of your business.

Use this helpful fact sheet to review your business and make adjustments for the short-term and also put in place strategies for the longer-term if necessary.


If you have specific concerns or questions, please contact the AFTA Team on 02 9287 9900 or

AFTA Webinars

Register for an AFTA webinar here >


COVID-19 Industry Update

Learn how AFTA is supporting you through COVID-19


AFTA CEO Announced

The AFTA Board is pleased to welcome new AFTA CEO Darren Rudd