The purpose of this policy sets out the approach the Australian Federation of Travel Agents (AFTA) will take in relation to the collection, storage and use of personal information.
This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
AFTA recognises that your privacy is important to you. All of our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities.
Generally we collect personal information when you make an application to become an AFTA Member or apply to become an AFTA Travel Accreditation Scheme (ATAS) participant. We may also collect personal information when you email us, write to us, call us or register with us for courses or another service provided by AFTA.
This personal information may include your full name, agency name, phone and fax numbers, e-mail address and street and postal address.
We do not collect or hold sensitive information about you, such as your racial or ethnic origin, political position, religious or philosophical beliefs, sexual preferences or membership to trade unions.
In limited circumstances we may receive personal information about third parties from individuals, when they make application for AFTA/ATAS membership, and supply us with the personal information within that application. An example of this would be where you make application to become a participant in ATAS and provide us with details of the appropriate authorised person within your business for us to contact.
Our websites afta.com.au and atas.com.au also records other information as well. This information is used to improve the structure and performance of the site and to provide users with an improved service.
Note on using our internet sites concerning 'Cookies'
afta.com.au and atas.com.au uses "Cookies". A "cookie" is a packet of information that allows the server (the computer that houses our websites) to identify and interact more effectively with your computer. Our websites may also store cookies on your web browser in order to improve service for you on your subsequent visits to this website.
2. Information we may hold about you
We use the following information for us to undertake our functions and activities
3. We may use your information in the following ways:
4. Disclosure of your Personal Information
We may disclose your personal information to related or unrelated third parties in the following manner:
We do not sell, rent or share our membership/participant lists on a commercial basis to third parties.
5. Information Quality
We will review, on a regular and ongoing basis, our collection and storage practices to make improvements to accuracy and security of your personal information.
6. Your Personal Information Security
We require our employee and contractors to perform their duties in a manner that is consistent with the Privacy Act 1988 and the Australian Privacy Principles.
We will take reasonable steps to ensure that paper and electronic records which contain personal information are stored appropriately and that access to those records can only be accessible to people within AFTA who have a genuine need to know your personal information.
We will review our security practices on a regular basis to determine if new and improved methods of storage can be achieved.
7. Access to and alteration of records containing Personal Information.
You may access your personal information that we may be holding in accordance with the Privacy Act 1988.
We will correct our records that contain your personal information as soon as practically possible, at your request in accordance with the Privacy Act 1988.
We do not generally charge a fee for processing a request to access your personal information or amend your personal information.
If you would like access to your personal information or like to have your personal information corrected, you can do so by contacting us. Further information on contacting us is located in clause 10 of this policy.
We also offer on-line membership/participant account management facilities where if you are a member/participant you can use this facility to control aspects of your personal information, including amending or updating certain personal information.
8. Transferring personal information overseas
We do not generally disclose personal information to overseas recipients.
From time to time we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our websites. We reserves the right, at our discretion, to change, modify, add or remove portions of this policy at any time.
Please check this statement periodically for changes. Your continued use of our websites and services following the posting of changes to these terms will mean you accept those changes.
10. Contact us if you have any questions, complaints or require a copy of information we hold about you.
If you have any questions or would like to lodge complaint about this policy or a breach of the Australian Privacy Principles, or you would like to request copies of the information we hold about you, please either call us, email or write to us. Contact information is listed below.
The Australian Federation of Travel Agents
Phone 02 9287 9900
Toll free 1300 363 416
Suite 3, Level 31, 31 Market Street Sydney NSW 2000
*Please do not include your credit card number or other financial or sensitive information in your emails to us.
You can also obtain further information at the Office of the Australian Information Commissioner https://www.oaic.gov.au/
This policy was last updated 21 October 2019